If you’re not available, the delivery service may leave a note or reattempt delivery. In some cases, your package may be held at the nearest post office for collection.
While we aim to deliver within the specified timeframe, delays can sometimes happen. If your delivery is significantly delayed, please get in touch with our support team at info@downytails.com.
To initiate a return, contact us at info@downytails.com with your order number and the reason for the return. Our team will guide you through the process.
Yes, certain items like personalized products or items with visible signs of use cannot be returned. Please ensure the product is in its original condition and packaging.
Once we receive and inspect your returned item, your refund will be processed to your original payment method. Refunds typically take 5–10 business days to reflect in your account.
If your product arrives damaged, contact us immediately at info@downytails.com with photos of the damage. We’ll assist you in resolving the issue, including offering a replacement or refund.
If you receive the wrong item, contact us immediately at info@downytails.com with your order number and a photo of the item. We’ll make it right by offering a replacement or refund.
