FAQs

All payment transactions on Downy Tails are processed through trusted and secure payment gateways. We do not store your credit card details; every transaction is encrypted to prevent unauthorized access.

We also partner with trusted and reliable shipping carriers to ensure your orders are delivered safely and on time.

All our products go through a rigorous quality assurance process to ensure they are safe, durable, and made with pet-friendly materials.

Absolutely! Your privacy is our priority. We adhere to strict data protection policies and only use your information to process orders and improve your shopping experience. Check out our Privacy Policy for more details.

We do not sell, trade, or share your personal information with third parties, except when necessary to complete your order (e.g., shipping partners).

Once your order is placed, you’ll receive a confirmation email with your order details. If you don’t see it in your inbox, check your spam or promotions folder.

Click on the “Forgot Password” link on the login page. Enter your registered email address, and we’ll send you instructions to reset your password securely.